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Another Billing [-Censored-]-up

rbz5416
Grafter
Posts: 42
Thanks: 14
Registered: ‎16-08-2018

Another Billing [-Censored-]-up

Can @SammyM or someone else please poke billing with a sharp stick to resolve the pigs ear they've made of ticket 181931723?

 

Edit

For avoidance of doubt, the censored word is a male chicken... Roll_eyes

 

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,603
Thanks: 6,105
Fixes: 1,017
Registered: ‎21-04-2017

Re: Another Billing [-Censored-]-up

Hi there.

Consider it done, taking a look for you now.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rbz5416
Grafter
Posts: 42
Thanks: 14
Registered: ‎16-08-2018

Re: Another Billing [-Censored-]-up

Thanks @Gandalf, hopefully that will sort it. I was looking to add BT Sport but daren't risk making any more changes to the account until billing is operating correctly. Sad

Are you able to offer any assistance with the decline cashback?

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,603
Thanks: 6,105
Fixes: 1,017
Registered: ‎21-04-2017

Re: Another Billing [-Censored-]-up

No worries, I wouldn't expect adding BT Sport would cause an issue.

I've raised the cashback issue with our billing guys to manually send you the cashback as it doesn't look like your account automatically tracked as a cashback deal.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team