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Another £50 cashback cheque not received

FIXED
Toby1971
Dabbler
Posts: 12
Fixes: 1
Registered: 06-06-2015

Another £50 cashback cheque not received

I spent approx. 45 minutes today  speaking to 4 different people trying to find out why had not received my £50 for renewing my contract and I am still no wiser The confirmation of the cheque was sent on the 20th September and advised that I would receive it within 60 Days. The confimation Question no. is 158228264. The last person said he would send me an Email today letting me know what is happening,but as yet nothing has arrived

I am sure that if I owed PlusNet £50 they would soon let me know

 

Would some at PN take ownership of this and let me know what is happening If it is not too much trouble

 

Thanks

 

 

8 REPLIES
Toby1971
Dabbler
Posts: 12
Fixes: 1
Registered: 06-06-2015

Re: Another £50 cashback cheque not received

It is now 1 week since i telephoned about this, and have still not received any information.( I telephoned this morning and there is a 45minute delay which is a joke) I also raised the matter on this forum asking if PN could let me know what is happening, still no reply.I am slowly running out of patience, and unless something happens soon I wil have option but to take the matter to the "Small Claims Court", unless anybody has any better ideas

 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 7,752
Thanks: 2,277
Fixes: 385
Registered: 21-04-2017

Re: Another £50 cashback cheque not received

I'm sorry that I've seemed to have missed your thread.

I'll need to escalate this with our Marketing team and I'll get back to you when I hear back.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 7,752
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Registered: 21-04-2017

Re: Another £50 cashback cheque not received

Fix

Thank you for your patience.

Our Marketing team have arranged to send your cheque out to you.

We'd expect it to land within 14 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Toby1971
Dabbler
Posts: 12
Fixes: 1
Registered: 06-06-2015

Re: Another £50 cashback cheque not received

The 14 days for my cheque to arrive is up tomorrow. If the cheque does not arrive by Friday 8th December. I will take PN to the "Small Claims Court" I have made two further  contacts to PN, once by the chat line, and was told that I would receive an Email when the cheque was dispatched and once by phone both  to no avail.I have now raised the matter 8 times about this

All I can say is that the Marketing department, and the Billing department are an absolute shambles

WHERE IS MY CHEQUE

Plusnet Help Team
Plusnet Help Team
Posts: 7,752
Thanks: 2,277
Fixes: 385
Registered: 21-04-2017

Re: Another £50 cashback cheque not received

Sorry to hear that. It doesn't look like the 14 days has elapsed yet.

Can you let us know if you don't receive it by the close of day tomorrow so we can chase this up?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Toby1971
Dabbler
Posts: 12
Fixes: 1
Registered: 06-06-2015

Re: Another £50 cashback cheque not received

Gandalf

 

I have at last received the cheque, thanks for your help

 

I would however like to make a few comments

It has taken approx ten phone calls/chat line to get the cheque which is appalling customer service. What is the point of talking to the help? desks if they are unable to help, and never phone back or Email with any updates. I am sure that if I had not raised this matter on the forum, threatened to go to the "Small Claims Court" I would still be awaiting my cheque.

 

It would appear that your Marketing Department could do with a shake up and a few brown envelopes issued, to make staff concentrate on their duties. It would appear that the non appearance of cheques is an ongoing problem on the forum which needs to be addressed.

 

Thanks again for your help

Moderator
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Re: Another £50 cashback cheque not received

Moderator's note by Mike (Mav): I have changed the fix to @Gandalf as per message #4.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 7,752
Thanks: 2,277
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Registered: 21-04-2017

Re: Another £50 cashback cheque not received

We’ll be happy to pass your feedback on.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team