Another £50 cashback cheque not received
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- Re: Another £50 cashback cheque not received
17-11-2017 5:37 PM
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I spent approx. 45 minutes today speaking to 4 different people trying to find out why had not received my £50 for renewing my contract and I am still no wiser The confirmation of the cheque was sent on the 20th September and advised that I would receive it within 60 Days. The confimation Question no. is 158228264. The last person said he would send me an Email today letting me know what is happening,but as yet nothing has arrived
I am sure that if I owed PlusNet £50 they would soon let me know
Would some at PN take ownership of this and let me know what is happening If it is not too much trouble
Thanks
Fixed! Go to the fix.
Re: Another £50 cashback cheque not received
24-11-2017 8:22 AM
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It is now 1 week since i telephoned about this, and have still not received any information.( I telephoned this morning and there is a 45minute delay which is a joke) I also raised the matter on this forum asking if PN could let me know what is happening, still no reply.I am slowly running out of patience, and unless something happens soon I wil have option but to take the matter to the "Small Claims Court", unless anybody has any better ideas
Thanks
Re: Another £50 cashback cheque not received
24-11-2017 10:55 AM
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24-11-2017 2:51 PM
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Re: Another £50 cashback cheque not received
06-12-2017 11:48 AM
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The 14 days for my cheque to arrive is up tomorrow. If the cheque does not arrive by Friday 8th December. I will take PN to the "Small Claims Court" I have made two further contacts to PN, once by the chat line, and was told that I would receive an Email when the cheque was dispatched and once by phone both to no avail.I have now raised the matter 8 times about this
All I can say is that the Marketing department, and the Billing department are an absolute shambles
WHERE IS MY CHEQUE
Re: Another £50 cashback cheque not received
07-12-2017 3:36 PM
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Re: Another £50 cashback cheque not received
10-12-2017 10:11 AM
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Gandalf
I have at last received the cheque, thanks for your help
I would however like to make a few comments
It has taken approx ten phone calls/chat line to get the cheque which is appalling customer service. What is the point of talking to the help? desks if they are unable to help, and never phone back or Email with any updates. I am sure that if I had not raised this matter on the forum, threatened to go to the "Small Claims Court" I would still be awaiting my cheque.
It would appear that your Marketing Department could do with a shake up and a few brown envelopes issued, to make staff concentrate on their duties. It would appear that the non appearance of cheques is an ongoing problem on the forum which needs to be addressed.
Thanks again for your help
Re: Another £50 cashback cheque not received
10-12-2017 8:24 PM
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Moderator's note by Mike (Mav): I have changed the fix to @Gandalf as per message #4.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Another £50 cashback cheque not received
11-12-2017 10:53 PM
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- Re: Another £50 cashback cheque not received