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'An error occurred' - unable to accept new contract terms

kneilan
Interested
Posts: 1
Registered: ‎09-02-2021

'An error occurred' - unable to accept new contract terms

Hi,

 

We have an offer to accept a new contract but are unable to accept it as we get the following error in our account area:

 

"You can't change your products for the moment, you have an order which is currently being processed. Please try again later."

 

We've no orders that we are aware of that are in process?

 

Thanks!

6 REPLIES 6
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: 'An error occurred' - unable to accept new contract terms

Hi there, thanks a lot for reaching out. Please accept my apologies for the inconvenience caused here.

 

I've now made some changes to the account, you should now be able to process your upgrade via your online Member Centre.

 

-Adam

 Adam
 Plusnet Help Team - Leeds
SuspectWinner
Interested
Posts: 2
Registered: ‎05-02-2021

Re: 'An error occurred' - unable to accept new contract terms

Can somebody take a look at my account? I posted the same problem last Friday but got no reply/feedback:

 

https://community.plus.net/t5/My-Account-Billing/An-error-has-occurred/m-p/1791187

 

Thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,352
Thanks: 9,231
Fixes: 1,481
Registered: ‎21-04-2017

Re: 'An error occurred' - unable to accept new contract terms

@SuspectWinner that's fixed for you now.

Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
pickardn
Browser
Posts: 2
Registered: ‎21-03-2021

Re: 'An error occurred' - unable to accept new contract terms

Hello - I have the same problem, I'm afraid: 

An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

 

Would you be able to fix it for me, please?

Kind regards,

Noel.

mort7890
Pro
Posts: 549
Thanks: 87
Fixes: 4
Registered: ‎28-06-2007

Re: 'An error occurred' - unable to accept new contract terms

Hi @Gandalf I have had this problem for nearly 3 weeks, reported a few times but as of today nothing has been done. Why please.

pickardn
Browser
Posts: 2
Registered: ‎21-03-2021

Re: 'An error occurred' - unable to accept new contract terms

Could I please get a reply?