'An error occurred' - unable to accept new contract terms
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'An error occurred' - unable to accept new contract terms
09-02-2021 5:36 PM
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Hi,
We have an offer to accept a new contract but are unable to accept it as we get the following error in our account area:
"You can't change your products for the moment, you have an order which is currently being processed. Please try again later."
We've no orders that we are aware of that are in process?
Thanks!
Re: 'An error occurred' - unable to accept new contract terms
10-02-2021 2:16 PM
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Re: 'An error occurred' - unable to accept new contract terms
10-02-2021 8:54 PM
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Can somebody take a look at my account? I posted the same problem last Friday but got no reply/feedback:
https://community.plus.net/t5/My-Account-Billing/An-error-has-occurred/m-p/1791187
Thanks
Re: 'An error occurred' - unable to accept new contract terms
11-02-2021 10:37 AM
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@SuspectWinner that's fixed for you now.
Let us know if there's anything else you'd need help with.
Re: 'An error occurred' - unable to accept new contract terms
21-03-2021 4:52 PM
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Hello - I have the same problem, I'm afraid:
An error has occurred
You can't change your products for the moment, you have an order which is currently being processed. Please try again later.
Would you be able to fix it for me, please?
Kind regards,
Noel.
Re: 'An error occurred' - unable to accept new contract terms
22-03-2021 9:08 AM
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Hi @Gandalf I have had this problem for nearly 3 weeks, reported a few times but as of today nothing has been done. Why please.
Re: 'An error occurred' - unable to accept new contract terms
25-03-2021 5:23 PM
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Could I please get a reply?
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