'An error occurred' - unable to accept new contract terms

[#1]

Hi,

We have an offer to accept a new contract but are unable to accept it as we get the following error in our account area:

"You can't change your products for the moment, you have an order which is currently being processed. Please try again later."

We've no orders that we are aware of that are in process?

Thanks!

[#2]

Hi there, thanks a lot for reaching out. Please accept my apologies for the inconvenience caused here.

I've now made some changes to the account, you should now be able to process your upgrade via your online Member Centre.

-Adam

[#3]

Can somebody take a look at my account? I posted the same problem last Friday but got no reply/feedback:

https://community.plus.net/t5/My-Account-Billing/An-error-has-occurred/m-p/1791187

Thanks

[#4]

@SuspectWinner that's fixed for you now.

Let us know if there's anything else you'd need help with.

[#5]

Hello - I have the same problem, I'm afraid: 

An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

Would you be able to fix it for me, please?

Kind regards,

Noel.

[#6]

Hi @Gandalf I have had this problem for nearly 3 weeks, reported a few times but as of today nothing has been done. Why please.

[#7]

Could I please get a reply?