cancel
Showing results for 
Search instead for 
Did you mean: 

An error has occurred

Unlucky
Newbie
Posts: 1
Registered: ‎15-01-2024

An error has occurred

I have had the same error on my account for a long time now, It just says "An error has occurred, You cannot make any changes to your account while there is a phone order in progress". I don't understand what this means but I do know I don't have any phone order in progress, I need to make some changes on my account but I can't with this error.

 

 
Tags (3)
9 REPLIES 9
jab1
Legend
Posts: 19,197
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: An error has occurred

@Unlucky Hopefully a staff member will pick this up tomorrow and correct the failure of the system which caused it.

John
Mav
Moderator
Moderator
Posts: 22,711
Thanks: 4,874
Fixes: 518
Registered: ‎06-04-2007

Re: An error has occurred

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: An error has occurred

@Unlucky I have popped it through the system and it should be fixed today at some point.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
DebbieB
Newbie
Posts: 4
Thanks: 1
Registered: ‎16-01-2024

Re: An error has occurred

Hello. I'm having the same problem with this error message and want to renew my broadband but the error is stopping me. Thanks 

grazuncle
Grafter
Posts: 27
Thanks: 6
Fixes: 2
Registered: ‎18-08-2022

Re: An error has occurred

I had this come up just after renewing (another story)

 

I thought it had messed up my account but it is clear today..

fistsbs
Rising Star
Posts: 140
Fixes: 1
Registered: ‎05-04-2007

Re: An error has occurred

My account has the same problem after switching to full fibre.

James30
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 478
Fixes: 32
Registered: ‎19-04-2023

Re: An error has occurred

@DebbieB – Sorted, I’ve raised a ticket on each of your accounts to force the system to mend it. Just give it about 24 hours.


@grazuncle – Your account seems to be ok.

 

@fistsbs – You’re affected by another issue and I’ve left notes here @ https://www.plus.net/wizard/?p=view_question&id=239641345 with the ins and outs and I’ll check back in with you on Tuesday.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
grazuncle
Grafter
Posts: 27
Thanks: 6
Fixes: 2
Registered: ‎18-08-2022

Re: An error has occurred

My apologies..i only posted to show that you get the message when you change something.. didn't mean to give you extra work🤦🏻‍♂️
DebbieB
Newbie
Posts: 4
Thanks: 1
Registered: ‎16-01-2024

Re: An error has occurred

Thanks for sorting James!