An error has occurred

[AW70]

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

This has appeared on my account (may hav been there a while) - There are no orders in progress - I am unable to make any changes or look at upgrade options - can this be fixed

[jab1]

@AW70 You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken.

[AW70]

@jab1 Thanks
I assumed as much
Tried to use their ChatBot - absolute rubbish..
Anyway Iwas hoping that Plusnet staff monitor this because I don't have the time to be on hold on the phone...

[willcutforth · Accepted solution]

Hey there @AW70 turns out the call protect wasn't added in the back end system and that will have been causing it to stick. I have sorted that now so just waiting for the account to remove that error

[AW70]

Hey @willcutforth Thanks - I'll take my slightly sarcastic comment about this being unlikely to be seen by Plusnet staff back .
But the comment about the bot stands true

Hopefully it will no be resolved

[willcutforth]

It's alright I'm just sat in a corner crying! Bot isn't great I will admit but I have fed that back!

[AW70]

Sorry I made you cry...
How long do you think the account will take to clear?

[willcutforth]

@Gandalf sorted you out for me! He's the billing guru so he picked it up! Is it showing alright from your side?

[AW70]

Yes it is now showing correctly - thanks.

Sadly there are no upgrade options... I'm getting the best that there is to offer

[willcutforth]

Gosh Darn it. At least it's working but annoying there's no upgrade. Do you need me for anything else at the moment?

[AW70]

No, you've been very helpful - thank you

[willcutforth]

Just off for a whisky. Enjoy your evening

[Gandalf]

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@willcutforth wrote:

Just off for a whisky.

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There's nothing like a nice single malt whisky. Wait a minute, weren't you on shift until 8pm last night?  

(We're joking, of course)