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An error has occurred

FIXED
AW70
Hooked
Posts: 6
Registered: ‎20-06-2023

An error has occurred

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.
 
This has appeared on my account (may hav been there a while) - There are no orders in progress - I am unable to make any changes or look at upgrade options - can this be fixed
12 REPLIES 12
jab1
Legend
Posts: 18,555
Thanks: 6,043
Fixes: 280
Registered: ‎24-02-2012

Re: An error has occurred

@AW70 You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken.

John
AW70
Hooked
Posts: 6
Registered: ‎20-06-2023

Re: An error has occurred

@jab1 Thanks
I assumed as much
Tried to use their ChatBot - absolute rubbish..
Anyway Iwas hoping that Plusnet staff monitor this because I don't have the time to be on hold on the phone...

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,674
Thanks: 606
Fixes: 110
Registered: ‎27-11-2020

Re: An error has occurred

Fix

Hey there @AW70 turns out the call protect wasn't added in the back end system and that will have been causing it to stick. I have sorted that now so just waiting for the account to remove that error

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
AW70
Hooked
Posts: 6
Registered: ‎20-06-2023

Re: An error has occurred

Hey @willcutforth Thanks - I'll take my slightly sarcastic comment about this being unlikely to be seen by Plusnet staff back Embarrassed.
But the comment about the bot stands true 😉

Hopefully it will no be resolved 😁

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,674
Thanks: 606
Fixes: 110
Registered: ‎27-11-2020

Re: An error has occurred

It's alright I'm just sat in a corner crying! Bot isn't great I will admit but I have fed that back! Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
AW70
Hooked
Posts: 6
Registered: ‎20-06-2023

Re: An error has occurred

Sorry I made you cry...
How long do you think the account will take to clear?

 

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,674
Thanks: 606
Fixes: 110
Registered: ‎27-11-2020

Re: An error has occurred

@Gandalf sorted you out for me! He's the billing guru so he picked it up! Is it showing alright from your side?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
AW70
Hooked
Posts: 6
Registered: ‎20-06-2023

Re: An error has occurred

Yes it is now showing correctly - thanks.

Sadly there are no upgrade options... I'm getting the best that there is to offer

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,674
Thanks: 606
Fixes: 110
Registered: ‎27-11-2020

Re: An error has occurred

Gosh Darn it. At least it's working but annoying there's no upgrade. Do you need me for anything else at the moment?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
AW70
Hooked
Posts: 6
Registered: ‎20-06-2023

Re: An error has occurred

No, you've been very helpful - thank you 😁

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,674
Thanks: 606
Fixes: 110
Registered: ‎27-11-2020

Re: An error has occurred

Just off for a whisky. Enjoy your evening Cheesy

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,619
Thanks: 10,177
Fixes: 1,606
Registered: ‎21-04-2017

Re: An error has occurred


@willcutforth wrote:

Just off for a whisky.


There's nothing like a nice single malt whisky. Wait a minute, weren't you on shift until 8pm last night? Wink Tongue 

(We're joking, of course)

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet