An error has occurred
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An error has occurred
01-03-2021 8:31 PM
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Another chapter in my utterly appalling Plusnet account/billing experience, I now see the message “You can't change your products for the moment, you already have a product change in progress.” in my member centre. Can someone tell me why this is, I haven’t changed anything.
Not entirely surprised, Plusnet don’t seem to be able to make an account work for me - you broke my account when I moved house, charged me £49.99 to bodge a new account through that took 2 months to refund (by cheque???), had a member centre I couldn’t log into for months, didn’t bill me for months, then billed me totally the wrong amount, no idea what has happened with my line rental saver. Can’t wait to leave at the earliest opportunity!!! (Not sure if the experience I’ve had is grounds to leave penalty free, the hours I’ve spend on the phone makes me feel like it should be)
Re: An error has occurred
03-03-2021 5:12 PM
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Perhaps someone could tell me what it would cost for me to leave plusnet now?
Re: An error has occurred
03-03-2021 5:18 PM
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@gingerceej That error message is a common one which requires a staff member to fix.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: An error has occurred
05-03-2021 7:10 AM
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Re: An error has occurred
05-03-2021 8:15 AM
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Hi @gingerceej
We've updated some details our side that should prevent this message popping up for you again. Please note this may take 24 hours to take affect
Thanks
Re: An error has occurred
07-03-2021 9:46 AM
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Hi @abails0105 this problem has suddenly appeared on my account also.
When did the ability to raise a ticket cease please, cannot seem to find details of when this was implemented.
Did find a link to raise a ticket and the response was
We’re sorry, but you can no longer raise a query via this method and as such this message will not be responded too.
Should you need assistance please call us on 0800 432 0200.
Kind regards,
Jade Kelly-Holmes
It also states an e-mail was sent but never received it.
Also just updated yet again my preferences, seems to be a problem on the portal and received 4 emails to inform me.
Is there a major error occurring with PN and the Portal
Re: An error has occurred
07-03-2021 10:20 AM
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Thanks for getting in touch @mort7890
Unfortunately your account has a different issue with regards to the message you're receiving. We're working to fix this as soon as we can.
Apologies for any inconvenience this is causing.
Re: An error has occurred
07-03-2021 12:18 PM
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Hi @abails0105 Okay so my account has a different issue and thanks for that bit of information. The other part is when did the raising of tickets cease please.
Re: An error has occurred
07-03-2021 12:39 PM
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Thanks for getting back to us
This change was recently made to remove the help assistant from the member centre, retaining the ability to view tickets (and reply to open tickets) but not raise new tickets (apart from faults.plus.net and the complaints page)
Apologies for any inconvenience this has caused
Re: An error has occurred
07-03-2021 6:41 PM
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Thanks @abails0105, my account seems to be working now.
Any help on what be early termination fee would be? Really not happy with my plusnet service.
Re: An error has occurred
07-03-2021 6:50 PM
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Apologies for the issues you've had.
I've dropped you an email with the cancellation fee if you were to cancel today.
Let us know if there are further issues or anything else you'd need help with.
Re: An error has occurred
15-03-2021 12:36 PM
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Hi @abails0105 & @Gandalf
Seems to be taking a long time to fix the error on my account it was reported a week ago and is still showing.
Re: An error has occurred
18-03-2021 5:27 PM
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Hi @abails0105 and @Gandalf
Need to restart call protect as oit was full and I had to switch it off, however I cannot as my account is still showing "an error occurred" and I cannot do anything. This has been showing for 2 weeks and I have reported it twice before on here but nothing has still been done. Why is it taking so long to rectify problems please.
Re: An error has occurred
23-03-2021 9:11 PM
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When I removed, on the 5-3-2021, both the voice mail and plusnet call protect I received an email confirming that and a second email to inform me it was complete. I am now really confused, I had received zero communication to inform me that the "An error has occured" had been resolved. When I logged into my account the error had gone. I therefore reset voice mail and plusnet call protect, then a warning appeared that "An error has occured" nothing can be amended whilst in progress. However I received a further email today 23-3-2021 informing me that the voice mail feature has been removed. How can resetting both voice mail and plusnet call protect mean voice mail removal again and why have they not been reinstated as requested and when will the error go away.
Re: An error has occurred
24-03-2021 8:41 AM
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@mort7890 Sorry for the issues with changing your call features. I've manually placed an order to activate Voicemail and Call Protect which should go through within an hour. We'll fix up your account to remove the error as soon as we can, this should be within the next 2-3 working days.
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