An error has occurred.
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- An error has occurred.
09-01-2020 3:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
An error has occurred You can't change your products for the moment, you have an order which is currently being processed. Please try again later.
Or get the message:-
You're ahead of the game
You can't change your products for the moment, you have an order which is currently being processed. Please try again later.
I have not made any orders since I joined PlusNet over a year ago please can you look at this for me so I can use my account section to complete the offer that I see in the renew message, thank you
Fixed! Go to the fix.
09-01-2020 6:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: An error has occurred.
09-01-2020 8:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i've got exactly the same problem
kev
Re: An error has occurred.
09-01-2020 8:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@wesc2 this looks to be sorted too now. Please check and let us know if you see any problems.
Re: An error has occurred.
09-01-2020 8:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: An error has occurred.
09-01-2020 9:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: An error has occurred.
10-01-2020 9:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: An error has occurred.
10-01-2020 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: An error has occurred.
13-01-2020 12:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: An error has occurred.
13-01-2020 5:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: An error has occurred.
13-01-2020 5:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the screenshot @dougs
Bit of an odd one you've got there, I've been looking into this with a colleague and we can't see anything which may be causing this. I've raised this over to our NetOps team for further advice and I'll let you know when I know more.
In the meantime is this stopping you from changing your products/are you wanting to change your products?
Re: An error has occurred.
19-01-2020 12:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i have the exact same thing 😕
Re: An error has occurred.
20-01-2020 11:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @timc1984
I've sorted that out for you now, let us know if there's anything else you'd need help with
Re: An error has occurred.
26-01-2020 12:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Please fix my account also.
"An error has occurred
You cannot make any changes to your account while there is a phone order in progress."
No there isn't.
Had this problem for many many weeks. I'd like to see my upgrade options. Support via phone has fobbed me off several times. One of your sales reps (having a bad day??) suggested I change provider??! 🤣
Re: An error has occurred.
26-01-2020 3:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @HMX
I'm sorry to see you're also having issues with this. Unfortunately this is relatively similar to @dougs issue I've been unable to fix however I'm endeavouring to raise this for further investigation and any extra examples such as your own will greatly help.
For now I've not got a solution or a timeframe when this will be sorted. While you'd be able to discuss a fibre deal with our customer options team on 0800 013 2632, the problem is impacting our ability to change your product too.
As a workaround, I'm adding a reply on to your support ticket 198218814 which I hope helps.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- An error has occurred.