cancel
Showing results for 
Search instead for 
Did you mean: 

An error has occurred You cannot make any changes

JonMace
Newbie
Posts: 2
Thanks: 1
Registered: ‎26-02-2021

An error has occurred You cannot make any changes

Full message

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

I have had this error since the account was activated and cannot add call divert which I need for work.

Please can you fix this?

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,592
Thanks: 10,325
Fixes: 1,602
Registered: ‎21-04-2017

Re: An error has occurred You cannot make any changes

Hi Jon,

It looks like there are multiple call features stuck in awaiting activation. I've changed the state of them to active now and I've placed an order with Openreach so they should start working within 24 hours.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
JonMace
Newbie
Posts: 2
Thanks: 1
Registered: ‎26-02-2021

Re: An error has occurred You cannot make any changes

Thank you