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“An error has occurred You cannot make any changes to your account while…” etc

Jeannine
Dabbler
Posts: 21
Thanks: 4
Registered: ‎11-01-2014

“An error has occurred You cannot make any changes to your account while…” etc

Hi,

I’m another with this message - can’t see my account or upgrade options.  My 18 month contract is coming to an end soon, so I’d be grateful if someone could press a few buttons and sort it out.

Thanks!

7 REPLIES 7
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,570
Thanks: 10,285
Fixes: 1,600
Registered: ‎21-04-2017

Re: “An error has occurred You cannot make any changes to your account while…” etc

Hi there,

I've taken a look and it doesn't seem as easy to fix as I'd hoped, so I've raised this to our systems support team to investigate further. Once I know more, I'll let you know.

(edit)

Should be fixed, let me know if you have any issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
user59127
Newbie
Posts: 1
Registered: ‎02-03-2023

Re: “An error has occurred You cannot make any changes to your account while…” etc

hi. was about to post this same issue. can you flag my account for system support also, please. 

Jeannine
Dabbler
Posts: 21
Thanks: 4
Registered: ‎11-01-2014

Re: “An error has occurred You cannot make any changes to your account while…” etc

Gandalf - very many thanks, you’ve done it!!

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,570
Thanks: 10,285
Fixes: 1,600
Registered: ‎21-04-2017

Re: “An error has occurred You cannot make any changes to your account while…” etc


@user59127 wrote:

hi. was about to post this same issue. can you flag my account for system support also, please. 


That's been sorted for you now. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
gavcuk
Grafter
Posts: 52
Thanks: 8
Registered: ‎16-11-2017

Re: “An error has occurred You cannot make any changes to your account while…” etc

I’m having the exact same issue with my account.
jab1
Legend
Posts: 16,941
Thanks: 5,404
Fixes: 253
Registered: ‎24-02-2012

Re: “An error has occurred You cannot make any changes to your account while…” etc

@gavcuk You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken.

They may not get to it until after the holiday, though.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,570
Thanks: 10,285
Fixes: 1,600
Registered: ‎21-04-2017

Re: “An error has occurred You cannot make any changes to your account while…” etc

Hi @gavcuk,

I'm really sorry about that. I've sorted things out for you now.

Let me know if there are any further issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet