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An error has occurred You can't change your products for the moment

FIXED
Newbie
Posts: 1
Registered: ‎29-05-2020

An error has occurred You can't change your products for the moment

Hi I have been with plusnet for a few months now, but I am still getting this error when I view most pages on my account:

Please can someone advise how this can be resolved, it seems to be blocking some site functions

Thanks

 

An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

 

16 REPLIES 16
Plusnet Help Team
Plusnet Help Team
Posts: 18,035
Thanks: 5,771
Fixes: 964
Registered: ‎21-04-2017

Re: An error has occurred You can't change your products for the moment

Fix

Thanks for getting in touch @jonnydiezel 

I've fixed the problem for you now. Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Newbie
Posts: 1
Registered: ‎02-06-2020

Re: An error has occurred You can't change your products for the moment

Hi - I've got the exact same problem and it's preventing me from renewing my contract? Definitely don't have an order in progress at the moment. Thanks in advance.

Plusnet Help Team
Plusnet Help Team
Posts: 853
Thanks: 158
Fixes: 44
Registered: ‎24-04-2017

Re: An error has occurred You can't change your products for the moment

Hi @whiteheadrupert, welcome to the Community Forums.

I'm sorry to hear you're receiving this error also and we believe to have stopped this from happening if you try to browser through the member center again.
In regards to looking into your current contract I've updated a ticket on your acocunt which may help and can be seen here.
 

 Ben Devine
 Plusnet Help Team
Newbie
Posts: 1
Registered: ‎02-06-2020

Re: An error has occurred You can't change your products for the moment

Hello. I am new to the Community so finding my way around. I have been trying to renew my contract for 2 weeks now and keep getting this message - An error has occurred. You can't change your products for the moment, you have an order which is currently being processed. Please try again later. How do I get this fixed please? 

Newbie
Posts: 3
Thanks: 1
Registered: ‎03-06-2020

Re: An error has occurred You can't change your products for the moment

Me too.  I am a new(ish) user but I get this message, which seems odd since you have sent me an email which says I am now fully up and running.  When I check my account it shows the router status as 'delivery' which is clearly out of date.

Plusnet Help Team
Plusnet Help Team
Posts: 450
Thanks: 59
Fixes: 28
Registered: ‎30-03-2020

Re: An error has occurred You can't change your products for the moment

Hi there @lauriegou I can see no billing issue of this sort on your account, if you're having an issue re contracting online then you can do this over the phone with our Customer Options Team.

They are contactable directly on 0800 013 2632 and they are open between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00

 Noor
 Plusnet Help Team
Newbie
Posts: 1
Registered: ‎05-06-2020

Re: An error has occurred You can't change your products for the moment

Hi, I'm also getting this, I was looking at renewing, But never completed the renewal, Yet I get an email saying about a new order?? I won't be taking out a new contract that's more expensive.
Plusnet Help Team
Plusnet Help Team
Posts: 450
Thanks: 59
Fixes: 28
Registered: ‎30-03-2020

Re: An error has occurred You can't change your products for the moment

@xxwalkerxx I can see you called in about this today. Please reply to the question you already have open on the account if you require any further support.

 Noor
 Plusnet Help Team
Newbie
Posts: 1
Registered: ‎06-06-2020

Re: An error has occurred You can't change your products for the moment

I have exactly the same problem.  "An error has occurred.  

You can't change your products for the moment, you have an order which is currently being processed. Please try again later."

I don't have an order being processed, this is blocking areas of "My Account".  Please fix this for me too.   Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 8,116
Thanks: 983
Fixes: 399
Registered: ‎01-01-2012

Re: An error has occurred You can't change your products for the moment

Thanks for your post @lulublues

Your accounts affected by a different issue that we're working on resolving.

We'll update you as soon as we know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Newbie
Posts: 2
Thanks: 1
Registered: ‎24-06-2020

Re: An error has occurred You can't change your products for the moment

Hi, 

I have had the same message "You can't change your products for the moment, you have an order which is currently being processed. Please try again later." on my account almost as long as I have had my Plusnet account. Is somebody able to fix it for me....

 

Many thanks

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 24
Registered: ‎08-04-2020

Re: An error has occurred You can't change your products for the moment

Hi @westonaj1

 

Welcome to the forum.

 

Sorry to hear about problems with your account. I have removed legacy order from your account. You should be able to do any changes you've tried before now.

 

If there is anything else we can help you with - please let us know.

Newbie
Posts: 2
Thanks: 1
Registered: ‎24-06-2020

Re: An error has occurred You can't change your products for the moment

Many thanks. That appears to be resolved now. Cheers

Newbie
Posts: 1
Registered: ‎21-09-2017

Re: An error has occurred You can't change your products for the moment

I have the same problem and reported it 1st June by phone and again yesterday

The problem is still there.!!!