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“An error has occurred. You can't change your products for the moment..."

starman70
Newbie
Posts: 1
Registered: ‎15-04-2020

“An error has occurred. You can't change your products for the moment..."

Hi,

I have recently decided to change my ‘Talk Anytime’ call plan. Since I changed my plan, I have been unable to make further changes to my account, as I am receiving the following message

“An error has occurred. You can't change your products for the moment, you already have a product change in progress.”

Can you advise how long it will take for my account to update, so I can make further changes to my account, or can you correct this error for me?

Many thanks for your help.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: “An error has occurred. You can't change your products for the moment..."

Thanks for getting in touch @starman70 

Sorry for the issues with this. I've looked into this for you and I've added a reply onto a support ticket which you can view by going Here and I plan to follow things up too over there.

Let me know if you've got any further queries.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet