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An error has occurred - You can't change your products for the moment, you already have a product...

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Newbie
Posts: 2
Registered: ‎22-10-2012

An error has occurred - You can't change your products for the moment, you already have a product...

Hello,

I was hoping to browse the "Offers and Upgrades" section, but I am seeing the error message(screenshot attached):

"An error has occurred - You can't change your products for the moment, you already have a product change in progress."

 

Can I please receive help to investigate and resolve the error?

 

Thanks

Richard

3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 2,066
Thanks: 35
Fixes: 10
Registered: ‎24-07-2014

Re: An error has occurred - You can't change your products for the moment, you already have a pro...

Welcome to the forums and apologies for the delay.

 

You had a legacy account change in the system. I've cancelled that off which should now allow you to make changes. Give us a shout if you still have issues.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎22-10-2012

Re: An error has occurred - You can't change your products for the moment, you already have a pro...

Hello Tony

 

Thanks for looking into this for me. The error message has changed to this one:

"An error has occurred

You cannot make any changes to your account while there is a phone order in progress."

Would it be possible to get help to fix this message?

Thanks

Richard

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Plusnet Help Team
Plusnet Help Team
Posts: 14,908
Thanks: 406
Fixes: 116
Registered: ‎27-04-2007

Re: An error has occurred - You can't change your products for the moment, you already have a pro...

Hi there, I think that's due to a phone fault we've looked into for you recently. I just want to make sure that's definitely resolved from your point of view before closing that off though. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team