An error has occurred You can't change your products for the moment
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29-05-2020 2:45 PM
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Hi I have been with plusnet for a few months now, but I am still getting this error when I view most pages on my account:
Please can someone advise how this can be resolved, it seems to be blocking some site functions
Thanks
An error has occurred
You can't change your products for the moment, you have an order which is currently being processed. Please try again later.
Fixed! Go to the fix.
29-05-2020 6:17 PM
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Thanks for getting in touch @jonnydiezel
I've fixed the problem for you now. Let us know if there's anything else you'd need help with.
Re: An error has occurred You can't change your products for the moment
02-06-2020 12:45 PM
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Hi - I've got the exact same problem and it's preventing me from renewing my contract? Definitely don't have an order in progress at the moment. Thanks in advance.
Re: An error has occurred You can't change your products for the moment
02-06-2020 2:38 PM
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Hi @whiteheadrupert, welcome to the Community Forums.
I'm sorry to hear you're receiving this error also and we believe to have stopped this from happening if you try to browser through the member center again.
In regards to looking into your current contract I've updated a ticket on your acocunt which may help and can be seen here.
Re: An error has occurred You can't change your products for the moment
02-06-2020 5:32 PM
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Hello. I am new to the Community so finding my way around. I have been trying to renew my contract for 2 weeks now and keep getting this message - An error has occurred. You can't change your products for the moment, you have an order which is currently being processed. Please try again later. How do I get this fixed please?
Re: An error has occurred You can't change your products for the moment
03-06-2020 9:51 AM
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Me too. I am a new(ish) user but I get this message, which seems odd since you have sent me an email which says I am now fully up and running. When I check my account it shows the router status as 'delivery' which is clearly out of date.
Re: An error has occurred You can't change your products for the moment
03-06-2020 4:54 PM
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Hi there @lauriegou I can see no billing issue of this sort on your account, if you're having an issue re contracting online then you can do this over the phone with our Customer Options Team.
They are contactable directly on 0800 013 2632 and they are open between the following hours:
Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00
Re: An error has occurred You can't change your products for the moment
05-06-2020 9:08 PM
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Re: An error has occurred You can't change your products for the moment
06-06-2020 11:50 AM
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Re: An error has occurred You can't change your products for the moment
06-06-2020 2:36 PM
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I have exactly the same problem. "An error has occurred.
You can't change your products for the moment, you have an order which is currently being processed. Please try again later."
I don't have an order being processed, this is blocking areas of "My Account". Please fix this for me too. Thanks.
Re: An error has occurred You can't change your products for the moment
07-06-2020 9:48 AM
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Thanks for your post @lulublues
Your accounts affected by a different issue that we're working on resolving.
We'll update you as soon as we know more
Re: An error has occurred You can't change your products for the moment
24-06-2020 10:06 AM
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Hi,
I have had the same message "You can't change your products for the moment, you have an order which is currently being processed. Please try again later." on my account almost as long as I have had my Plusnet account. Is somebody able to fix it for me....
Many thanks
Re: An error has occurred You can't change your products for the moment
25-06-2020 3:49 PM
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Hi @westonaj1
Welcome to the forum.
Sorry to hear about problems with your account. I have removed legacy order from your account. You should be able to do any changes you've tried before now.
If there is anything else we can help you with - please let us know.
Re: An error has occurred You can't change your products for the moment
25-06-2020 7:32 PM
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Many thanks. That appears to be resolved now. Cheers
Re: An error has occurred You can't change your products for the moment
26-06-2020 11:53 AM
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I have the same problem and reported it 1st June by phone and again yesterday
The problem is still there.!!!
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