An error has occured
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01-05-2020 5:15 PM
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I'm trying to renew my broadband package and i keep getting an error message what says "you can't change your products for the moment, you have an order which is currently being processed. Please try again later.", its been like this for a couple of months and I have not made an order. Can anyone help me out?
Fixed! Go to the fix.
04-05-2020 12:24 PM
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Thanks for getting in touch @Pebbles2
I've carried out some work on your account which should fix this.
Let us know if you're still having issues
Re: An error has occured
10-08-2020 8:08 PM
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Will someone please help me with same problem which came up wile I was trying to extend Fibre Extra contract. Cant get through to customer service and no other means of help available
Re: An error has occured
11-08-2020 4:37 AM
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Same problem here. Can you fix mine also please?
Re: An error has occured
12-08-2020 9:29 PM
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Hello,
Any update on this bug being sorted for my account?
Really not enjoying paying £35.98 per month instead of being able to change onto the £22.99 contract because of this bug and through no fault of my own!
Thanks!
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