An error has occured.
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- Re: An error has occured.
18-07-2021 2:24 PM
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Hi, my account has had the following message continually displayed since I joined Plusnet: An error has occurred
You can't change your products for the moment, you have an order which is currently being processed. Please try again later.
Consequently I'm unable to make any adjustments to my account and my current plan is due for renewal shortly. How do I go about getting this fixed?
Fixed! Go to the fix.
19-07-2021 2:08 PM
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Hi @mastertrancer,
I'm sorry to hear that you've experienced these issues with your account. I've taken a look into this with a colleague and we've made some changes that we believe should have fixed the issue. Please could you try again and see how it goes?
Re: An error has occured.
19-07-2021 9:40 PM
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I have the same problem
I received an email which says
“Hello xxx
Account username: xxxxxxxxx
We love having you with us and wanted to let you know about the options available for you as your current contract comes to an end….
Your broadband (Unlimited Fibre) and line rental contract is coming to an end on 19th August 2021"
“Here is YOUR best price (in line with Ofcom guidance)
Unlimited Fibre broadband and line rental for £21.95 a month. 18 month contract. Price changes apply.
Renew my contract now”
I click on renew and go through the process.
“Thanks. We’re currently processing your order”
“SOMETHINGS GONE WRONG”
You can call us on 0800 432 0200
What makes me think when I finally get through to that number, that offer will be unavailable?? Then someone will try to talk me into signing up for a plan in excess of £21.95 a month.
I remember when a man’s word was his bond
Re: An error has occured.
20-07-2021 10:06 AM
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Well finally it worked, but how trying to have to keep trying 😩
Re: An error has occured.
20-07-2021 2:03 PM
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Hi @arjay,
I'm glad to hear this is working now. There's a couple of things that could have prevented it from working, but a look at the account today doesn't reveal anything specifically wrong. If something similar happens in the future, please let us know and we'll be happy to investigate further.
Re: An error has occured.
20-07-2021 8:23 PM
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Many thanks TheMightyAJ 👍
Re: An error has occured.
01-08-2021 7:46 AM
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Re: An error has occured.
02-08-2021 9:03 AM
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Hey @jaderooney
Thanks a lot for reaching out. I've done some digging and have found that this is being caused by a discrepancy between what our system thinks is on your line, and what is actually on the line.
More specifically, our system is trying to enable Voicemail, but for whatever reason the system is unable to actually place the Openreach order. I've sorted this out to enable Voicemail on your line, as this should have been processed by default. The order should complete by the end of the day so you should be able to use your account normally by the end of the day tomorrow. Apologies for any inconvenience caused here.
Re: An error has occured.
02-08-2021 1:53 PM
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Re: An error has occured.
02-08-2021 3:00 PM
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Re: An error has occured.
04-08-2021 4:41 PM
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having the same issue trying to update call service and just blocked by this message
Re: An error has occured.
04-08-2021 8:08 PM
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Thanks for your post @danzig
I've placed an order to correct this. If you check back in an hour you should find it's sorted
Re: An error has occured.
05-08-2021 11:46 AM
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Sorted now thanks for helping with this 😁
Re: An error has occured.
06-08-2021 10:20 AM
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Moderators Note
This topic has been locked as the original posters issue has been resolved.
If you have the same issue please start a new topic by clicking here
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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