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An Error has occurred, You can't change your products for the moment

wryneck
Newbie
Posts: 3
Registered: ‎16-12-2019

An Error has occurred, You can't change your products for the moment

Hi,

I cannot view/change details om my Plusnet Account. I get this message - 

An error has occurred

You can't change your products for the moment, you already have a product change in progress
I spoke on the phone last week about this and was told it would be looked at and fixed.
Please can the appropriate staff fix this for me.
 
Thanks.
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
Fixes: 1,600
Registered: ‎21-04-2017

Re: An Error has occurred, You can't change your products for the moment

Hi @wryneck 

From what I can see you have a renewal in progress so that error should go away on your next bill date.

Let me know if it doesn't or there are any further issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet