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Am I due a partial refund?

ciderboy
Rising Star
Posts: 54
Thanks: 1
Fixes: 1
Registered: 10-05-2011

Am I due a partial refund?

Having recently made the switch from madasafish to Plusnet I'm wondering if I'm due a partial refund and if I need to do anything to get it or it will be automatic.
My last maaf invoice covered line rental and broadband for the period 5/9/12 to 4/10/12.  I switched over to Plusnet on 11/9/12 and a full months payment was taken from my credit card.
Whilst a further invoice has been raised on my maaf account to cover trailing call charges I can't see that anything has been raised to cover a credit for the unused maaf rental/ broadband.
Am I missing something?
2 REPLIES
LukeAger
Grafter
Posts: 121
Thanks: 5
Registered: 15-02-2012

Re: Am I due a partial refund?

Hi Ciderboy.  I have looked into this for you. If you log into your Plusnet account I have popped a support ticket in for you to read. The question ID is: 59846434.
Hopefully this will explain all  Smiley
Luke
ciderboy
Rising Star
Posts: 54
Thanks: 1
Fixes: 1
Registered: 10-05-2011

Re: Am I due a partial refund?

Luke,
Many thanks - it makes perfect sense.  Smiley