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Already missing plusnet can I come back

shrubb2121
Grafter
Posts: 28
Thanks: 1
Fixes: 1
Registered: 11-01-2017

Already missing plusnet can I come back

Switched over to BT on 16th November I left plusnet still had over 20 months contract if I wanted to come back Can I create a new account to transfer my services back or do I have to stay with BT for remaining of my contract.
4 REPLIES
iruhaku
Dabbler
Posts: 20
Registered: 23-10-2015

Re: Already missing plusnet can I come back

you';d have to pay an early termination fee but i wouldn't see why not

Plusnet Help Team
Plusnet Help Team
Posts: 8,856
Thanks: 2,793
Fixes: 440
Registered: 21-04-2017

Re: Already missing plusnet can I come back

Hi Paul.

I'm sorry to see you've decided to leave us. We'd be happy to take you back, but it's may be worth checking with your current provider as they may charge you an early termination fee. -Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dgilbert2
Rising Star
Posts: 74
Thanks: 3
Fixes: 2
Registered: 17-11-2017

Re: Already missing plusnet can I come back

Blimey, you must be having a bad experience with BT. Not many posts wanting to migrate back, good to read!

BrightonRock
Pro
Posts: 280
Thanks: 82
Fixes: 6
Registered: 09-04-2016

Re: Already missing plusnet can I come back

@shrubb2121

My understanding is that BT are about to increase their prices. If so, it may be possible for you to leave them without penalty. I imagine that they will/will have sent you notice of the price increase and your rights. Worth reading the detail in their notice.