Already have fibre, can't get quote for different provider.
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Already have fibre, can't get quote for different provider.
19-07-2018 11:38 AM
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My first year contract is ending and when I shop around with different providers, they all say fibre is unavailable.
Is this due to the cabinet being full?
If so, does that mean I have to stay with PlusNet forever, and have no choice of supplier?
I would like to reduce my bill as my first year discount is ending.
Please move if this post is in the wrong forum.
Re: Already have fibre, can't get quote for different provider.
19-07-2018 11:46 AM
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I guess that there is a risk of you losing your service. To get a decent renewal price follow this. https://community.plus.net/t5/Plusnet-Feedback/Why-does-Plusnet-not-reward-loyalty/m-p/1552788#M8183...
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Re: Already have fibre, can't get quote for different provider.
19-07-2018 2:35 PM
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Re: Already have fibre, can't get quote for different provider.
19-07-2018 2:46 PM
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Yes, I've just looked at the BT Wholesale availability checker and I see it says temporary engineering works. Is there any way I can find out when normal service will resume?
Re: Already have fibre, can't get quote for different provider.
19-07-2018 3:46 PM
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Re: Already have fibre, can't get quote for different provider.
28-11-2018 2:13 PM
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sorry to resurrect this old thread, but I am still unable to order fibre due to engineering works. Does anyone know of a way to switch providers and keep the same connection? Or a way to get an update from openreach?
thanks
Re: Already have fibre, can't get quote for different provider.
28-11-2018 4:58 PM
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Hi @gwynedd
No worries, thanks for getting back to us.
Unfortunately I don't know a way around that and I don't believe there is a workaround. You'll be able to contact the fibre enquiries team at Openreach by filling out this formwize: https://www.formwize.com/run/survey3.cfm?idx=505d040e0b080d
If you're interested in staying with us on a new deal we'd be happy to arrange a call back from our customer options guys if you like? Feel free to PM me the best contact number and rough timeframe for a call.
Hope this helps.
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