Already have fibre, can't get quote for different provider.

[#1]

My first year contract is ending and when I shop around with different providers, they all say fibre is unavailable.

Is this due to the cabinet being full?

If so, does that mean I have to stay with PlusNet forever, and have no choice of supplier?

I would like to reduce my bill as my first year discount is ending.

Please move if this post is in the wrong forum.

[#2]

I guess that there is a risk of you losing your service. To get a decent renewal price follow this. https://community.plus.net/t5/Plusnet-Feedback/Why-does-Plusnet-not-reward-loyalty/m-p/1552788#M8183...

[#3]

Hi there.

It looks like this is due to engineering works on your cabinet.

With regards to reducing your bill I'd recommend speaking with our Customer Options team on 0800 013 2632

[#4]

Yes, I've just looked at the BT Wholesale availability checker and I see it says temporary engineering works.  Is there any way I can find out when normal service will resume? 

[#5]

I'm afraid that we can't see any date for when it will be

[#6]

sorry to resurrect this old thread, but I am still unable to order fibre due to engineering works. Does anyone know of a way to switch providers and keep the same connection? Or a way to get an update from openreach?

thanks

[#7]

Hi @gwynedd

No worries, thanks for getting back to us.

Unfortunately I don't know a way around that and I don't believe there is a workaround. You'll be able to contact the fibre enquiries team at Openreach by filling out this formwize: https://www.formwize.com/run/survey3.cfm?idx=505d040e0b080d

If you're interested in staying with us on a new deal we'd be happy to arrange a call back from our customer options guys if you like? Feel free to PM me the best contact number and rough timeframe for a call.

Hope this helps.