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Almost 2018 and Plusnet can't take payments online!

W130SN
Newbie
Posts: 2
Registered: ‎11-11-2017

Almost 2018 and Plusnet can't take payments online!

I find it amazing that an Internet Company like Plusnet has no facility to take online payments.

I have been trying to pay my final bill and find it is not possible to pay online. This, in my opinion, is quite frankly ridiculous.

I have been a very happy Plusnet customer until it was time to leave and get a better deal.

Now I have been told that my account has been closed 2 days ago and passed on to debt collectors for £16.32

Seriously disappointed in Plusnet and I can see from scanning the forum that I am not the only one.

Request that somebody from Customer Service contacts me via EMAIL to get this matter closed satisfactorily.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Almost 2018 and Plusnet can't take payments online!

Hi there.

I'm sorry that final bills can't be paid online.

 

Now I have been told that my account has been closed 2 days ago and passed on to debt collectors for £16.32

I'd recommend waiting for the collections agency to contact you.

Sorry for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet