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Allowance on Upgrade

NewStu
Grafter
Posts: 48
Registered: ‎12-04-2012

Allowance on Upgrade

‎23-01-2013 1:25 PM

Hi
i am due to be upgraded to Fibre Essentails on 25th January with BTOR engineer calling then. Am currently on Value with a 10GB monthly limit, normally running from 3rd to the 2nd of each month, with 7.86GB currently used (as I got a smart tv in January sales, which was nice).
Will my allowance be re-set to the higher 40Gb fibre allowance  from when I upgrade, or will I have to wait with my smart tv unused until 3rd of February?
Thanks
Stuart
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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Allowance on Upgrade

‎23-01-2013 2:08 PM

Hi Stuart,
The account should be upgraded on the day of the install, just give me a shout if you encounter any problems.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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NewStu
Grafter
Posts: 48
Registered: ‎12-04-2012

Re: Allowance on Upgrade

‎23-01-2013 2:57 PM

Cheers Adam. I shall look forward to further viewing then
Stuart
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