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Agreed discount not applied
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Agreed discount not applied
23-10-2014 9:39 AM
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Please see ticket 92323027. Why does this happen, discounts are agreed an confirmed but then not applied?
This is the second time it has happened to me.
This is the second time it has happened to me.
Message 1 of 6
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5 REPLIES 5
Re: Agreed discount not applied
23-10-2014 11:11 AM
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Hi bellerby,
I'm really sorry for this. I'll get the discounts added on for you now.
Matty
I'm really sorry for this. I'll get the discounts added on for you now.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 2 of 6
(509 Views)
Re: Agreed discount not applied
23-10-2014 3:00 PM
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No sign of any changes yet. I was expecting to see a credit for 4.99 to cover the overcharge on today's bill.
Message 3 of 6
(509 Views)
Re: Agreed discount not applied
23-10-2014 7:41 PM
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Hi,
I can see what's happened here. Matty did put the discounts on, but it looks like billing had already run thus you've not seen it on your latest bill. I'll get this months refunded for you.
Tony
I can see what's happened here. Matty did put the discounts on, but it looks like billing had already run thus you've not seen it on your latest bill. I'll get this months refunded for you.
Tony
Message 4 of 6
(509 Views)
Re: Agreed discount not applied
23-10-2014 7:52 PM
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Yes, obviously billing had already run otherwise how would I have known that the discount had not been applied?
So, the discount is now set for future months and I will receive a refund in respect of the discount not applied for thr current period, yes?
Edit - just seen the credit invoice for this month so thanks for that.
So, the discount is now set for future months and I will receive a refund in respect of the discount not applied for thr current period, yes?
Edit - just seen the credit invoice for this month so thanks for that.
Message 5 of 6
(510 Views)
Re: Agreed discount not applied
27-10-2014 12:23 PM
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Afternoon bellerby
That's right, your discounts have been added and I'm glad you've seen the credit.
Give us a shout if you need anything further and thank you for your patience.
That's right, your discounts have been added and I'm glad you've seen the credit.
Give us a shout if you need anything further and thank you for your patience.
Message 6 of 6
(510 Views)
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