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Agreed discount not applied

geoffa
Grafter
Posts: 88
Thanks: 3
Registered: 08-12-2010

Agreed discount not applied

Please see ticket 92323027. Why does this happen, discounts are agreed an confirmed but then not applied?
This is the second time it has happened to me.
5 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Agreed discount not applied

Hi bellerby,
I'm really sorry for this. I'll get the discounts added on for you now.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
geoffa
Grafter
Posts: 88
Thanks: 3
Registered: 08-12-2010

Re: Agreed discount not applied

No sign of any changes yet. I was expecting to see a credit for 4.99 to cover the overcharge on today's bill.
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Agreed discount not applied

Hi,
I can see what's happened here. Matty did put the discounts on, but it looks like billing had already run thus you've not seen it on your latest bill. I'll get this months refunded for you.
Tony
 Tony
 Plusnet Support
geoffa
Grafter
Posts: 88
Thanks: 3
Registered: 08-12-2010

Re: Agreed discount not applied

Yes, obviously billing had already run otherwise how would I have known that the discount had not been applied?
So, the discount is now set for future months and I will receive a refund in respect of the discount not applied for thr current period, yes?
Edit - just seen the credit invoice for this month so thanks for that.
JTaylor
Grafter
Posts: 93
Registered: 18-08-2014

Re: Agreed discount not applied

Afternoon bellerby
That's right, your discounts have been added and I'm glad you've seen the credit.
Give us a shout if you need anything further and thank you for your patience.