After two months with Plusnet, still not receive cash reaward email
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After two months with Plusnet, still not receive cash reaward email
30-04-2020 11:39 AM
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Hi,
I have been with Plusnet boardbrand since the end of Feb, but haven't received an email regarding my £70 cash reward. The community here says you will usually receive it within 28 working days. I tried to phone the customer services, but they weren't able to take my call due to the current situation. Can anyone from Plusnet here help me with this?
Thanks.
Re: After two months with Plusnet, still not receive cash reaward email
30-04-2020 11:44 AM
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I had this problem too as when I signed up ( on phone) the agent didn't tell the system I wanted the cashback.
After a number of calls and them tracing back call recordings it was paid.
Keep pushing, but it is nigh on impossible to access help just now as you say.
Re: After two months with Plusnet, still not receive cash reaward email
01-05-2020 4:12 PM
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Hi @jenchen,
We have a helpful guide to our cashback and rewards which may be able to answer your question here: https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/. If you’re still having trouble, send us a direct message with your account username and we’ll be happy to help
Many thanks
- Thomas
Re: After two months with Plusnet, still not receive cash reaward email
13-05-2020 10:06 AM
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Re: After two months with Plusnet, still not receive cash reaward email
13-05-2020 5:42 PM
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Hi @jenchen, thanks for getting in touch
I'm sorry for the issues you've had with cashback. Your cashback has now been processed, please allow up to 21 days for this to be with you.
Let us know if you need anything else
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