After arranging a reduction with an advisor bill is still the same

[#1]

Over a month ago I spoke to an advisor with a view to reducing the cost of my broadband or leaving.

The outcome of the discussion was a reduction and a change of product which should have taken my monthly bill from around £40 to under £30. I've had two bills since and they are both still around £40 and product has not been changed.

[#2 · Accepted solution]

Thanks for getting in touch @bobw1943 

I'm sorry for the issues with your renewal. I'm getting this sorted out for you and I've raised a support ticket you can view and respond to by going Here I'll use to follow things up with you tomorrow.