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After arranging a reduction with an advisor bill is still the same

FIXED
bobw1943
Grafter
Posts: 59
Thanks: 9
Registered: ‎19-04-2016

After arranging a reduction with an advisor bill is still the same

Over a month ago I spoke to an advisor with a view to reducing the cost of my broadband or leaving.

The outcome of the discussion was a reduction and a change of product which should have taken my monthly bill from around £40 to under £30. I've had two bills since and they are both still around £40 and product has not been changed.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,539
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: After arranging a reduction with an advisor bill is still the same

Fix

Thanks for getting in touch @bobw1943 

I'm sorry for the issues with your renewal. I'm getting this sorted out for you and I've raised a support ticket you can view and respond to by going Here I'll use to follow things up with you tomorrow. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet