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After arranging a reduction with an advisor bill is still the same

FIXED
bobw1943
Grafter
Posts: 26
Thanks: 3
Registered: ‎19-04-2016

After arranging a reduction with an advisor bill is still the same

Over a month ago I spoke to an advisor with a view to reducing the cost of my broadband or leaving.

The outcome of the discussion was a reduction and a change of product which should have taken my monthly bill from around £40 to under £30. I've had two bills since and they are both still around £40 and product has not been changed.

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,565
Thanks: 6,067
Fixes: 1,016
Registered: ‎21-04-2017

Re: After arranging a reduction with an advisor bill is still the same

Fix

Thanks for getting in touch @bobw1943 

I'm sorry for the issues with your renewal. I'm getting this sorted out for you and I've raised a support ticket you can view and respond to by going Here I'll use to follow things up with you tomorrow. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team