Advice needed please
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Advice needed please
11-12-2014 5:36 PM
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Please could anyone help in providing me with a link that would take me to the right page. I have, under the member centre, found the bit where it states my package etc but I cannot locate how long I have to run on my current deal.
Thank you for your help
Re: Advice needed please
11-12-2014 5:46 PM
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This gives the penalty for leaving early
You can work out the time from that but it is a bit fiddly
Note that the cessation charge is entirely different and is there if you cancel the broadband or leave without using a migration process
Re: Advice needed please
11-12-2014 6:08 PM
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Jim's pointed you in the right direction, but I've had a look at your account and you aren't contracted at the moment.
Matty
Re: Advice needed please
11-12-2014 7:18 PM
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Re: Advice needed please
12-12-2014 9:13 AM
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If you call our cancellation team on 0800 013 2632 or 0330 123 9197 they'll be able to get that sorted for you.
I've put their hours below for you.
- 8am - 8pm Monday to Friday
- 9am - 7pm Saturday
- 9am - 6pm Sunday
If there's anything we can help with further please let us know.
Re: Advice needed please
12-12-2014 11:15 PM
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Re: Advice needed please
12-12-2014 11:58 PM
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Since you don't plan to take that step the cessation charge will be payable when your Plusnet service is terminated.
Re: Advice needed please
14-12-2014 2:37 PM
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Quote from: patandianlewis I will not be getting an internet connection when I move as I simply will be having to watch my pennies so it seems stupid that I will have to obtain this or incur the fee
You might find that you can get a year's BB service for the cost of the cessation (plus of course the cost of the phone line if you plan on having a landline).
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Advice needed please
14-12-2014 9:03 PM
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Re: Advice needed please
14-12-2014 9:45 PM
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Re: Advice needed please
14-12-2014 10:07 PM
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Quote from: patandianlewis can I actually get Broadband without a landline phone
Sometimes it's cheaper to take a combined broadband and phone package together, and then simply not connect a telephone !
Are you asking whether you can have a broadband package -
- without also having a phone contract with the same supplier ?
- without any associated telephone service on the same line ?
- and not have to pay line rental charges ?
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