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Additional call charges for calls that I have no knowledge of

FIXED
daveplus
Pro
Posts: 566
Thanks: 122
Fixes: 7
Registered: ‎25-08-2010

Additional call charges for calls that I have no knowledge of

I was given a new account a month ago in order for Plusnet to expedite a change in my broadband service. I have just received the first bill and it has an item on it of "Additional Call Charges" (see attachment) that I did not accrue by making calls.

There are no calls showing in this new account and the old one has been closed so that I have no way of knowing what calls I was supposed to have made.

I would appreciate an explanation of this .

Thanks

Dave

3 REPLIES 3
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,251
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: Additional call charges for calls that I have no knowledge of

Hi @daveplus,

I'm sorry for any confusion this may have caused. I've taken a look into your account today and I've raised a response via a ticket, which can be viewed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
daveplus
Pro
Posts: 566
Thanks: 122
Fixes: 7
Registered: ‎25-08-2010

Re: Additional call charges for calls that I have no knowledge of

Fix

Thank you for your prompt and helpful response

Dave

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 107
Fixes: 60
Registered: ‎02-05-2017

Re: Additional call charges for calls that I have no knowledge of

Just let us know if we can help with anything else @daveplus

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team