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Additional Call charges but no phone plugged in?

twirlydoughnut
Newbie
Posts: 2
Registered: ‎20-03-2020

Additional Call charges but no phone plugged in?

Hello I have just received my 3rd bill, there are additional call charges that could not have been made as we do not even have a phone plugged in. 

It isn't a huge amount but if this continues every month it soon mounts up, and makes my bill more expensive that my previous supplier!

 

Please advise

3 REPLIES 3
198kHz
Seasoned Hero
Posts: 5,122
Thanks: 1,955
Fixes: 32
Registered: ‎30-07-2008

Re: Additional Call charges but no phone plugged in?

@twirlydoughnut 

Welcome to the forum.  😊

 

A common cause of mystery call charges is a 'crossed line', whereby another customer's property is connected to your exchange equipment.

A useful first check would be to dial 17070 and check that the number announced is yours. Then call your phone from a mobile to see if it rings.

A journey of a thousand sites begins with a single click.

ADSL2+   Billion 7800N
twirlydoughnut
Newbie
Posts: 2
Registered: ‎20-03-2020

Re: Additional Call charges but no phone plugged in?

Thank you for your reply and suggestion. I don't have a handset to plug in. The only phone line coming into the house holds the WiFi router.
I haven't had this problem with any previous suppliers.

Beginning to regret switching already 😢

198kHz
Seasoned Hero
Posts: 5,122
Thanks: 1,955
Fixes: 32
Registered: ‎30-07-2008

Re: Additional Call charges but no phone plugged in?

Without some initial diagnostics, it's difficult to say what's the best way forward. Can you borrow a phone from a friend/relative/neighbour for a few minutes?


@twirlydoughnut wrote:
The only phone line coming into the house holds the WiFi router.

If there is a cross in the network, it'll likely be in a street cabinet or the exchange.


I haven't had this problem with any previous suppliers.

It's Openreach who own and work on the network - this problem is no more or less likely with any supplier.

A journey of a thousand sites begins with a single click.

ADSL2+   Billion 7800N