Additional Call charges but no phone plugged in?
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Additional Call charges but no phone plugged in?
20-03-2020 1:15 PM
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Hello I have just received my 3rd bill, there are additional call charges that could not have been made as we do not even have a phone plugged in.
It isn't a huge amount but if this continues every month it soon mounts up, and makes my bill more expensive that my previous supplier!
Please advise
Re: Additional Call charges but no phone plugged in?
20-03-2020 11:24 PM
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Welcome to the forum. 😊
A common cause of mystery call charges is a 'crossed line', whereby another customer's property is connected to your exchange equipment.
A useful first check would be to dial 17070 and check that the number announced is yours. Then call your phone from a mobile to see if it rings.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Additional Call charges but no phone plugged in?
21-03-2020 7:01 AM
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I haven't had this problem with any previous suppliers.
Beginning to regret switching already 😢
Re: Additional Call charges but no phone plugged in?
21-03-2020 3:55 PM
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Without some initial diagnostics, it's difficult to say what's the best way forward. Can you borrow a phone from a friend/relative/neighbour for a few minutes?
@twirlydoughnut wrote:
The only phone line coming into the house holds the WiFi router.
If there is a cross in the network, it'll likely be in a street cabinet or the exchange.
I haven't had this problem with any previous suppliers.
It's Openreach who own and work on the network - this problem is no more or less likely with any supplier.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
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