Additional Call Charges - Latest Bill
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- Re: Additional Call Charges - Latest Bill
07-02-2020 1:48 PM
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Hi Plusnet,
Can someone please advise the “additional call charges” I have on my latest bill for £6.66 - see attachment.
I cannot see what this charge relates to? I have unlimited UK & Mobile calls and don’t appear to have made any chargeable calls as none appear to be listed on the bill.
Can someone please advise?
Fixed! Go to the fix.
Re: Additional Call Charges - Latest Bill
09-02-2020 10:59 AM - edited 09-02-2020 11:00 AM
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Re: Additional Call Charges - Latest Bill
09-02-2020 12:40 PM - edited 09-02-2020 12:41 PM
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No, there is no breakdown of what this £6.66 relates to hence why I am querying it with Plusnet.
Unless I’m being very stupid, all it says on the bill is “additional call charges”. It hasn’t appeared on any previous bill.
So again, can Plusnet tell me what this additional £6.66 is for?
Happy to send you a copy of the bill if that would help?
Re: Additional Call Charges - Latest Bill
09-02-2020 6:14 PM
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No problem, I'm not currently in the office this weekend however if you don't see a breakdown of your call charges on any of the 4 (I believe) pages on your bill, let me look into this for you when I'm back in the office tomorrow.
Re: Additional Call Charges - Latest Bill
09-02-2020 9:11 PM
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I don’t see any breakdown of the call charges. I’ve checked and rechecked several times to make sure I’m not missing something obvious.
If you could take a look when you get a chance tomorrow, that would be very much appreciated.
Re: Additional Call Charges - Latest Bill
10-02-2020 9:19 AM
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Hi @Corsa No problem, I've had a look into this and I've created a support ticket on your account you'll be able to view by going here: https://www.plus.net/wizard/?p=view_question&id=198835505 I hope this helps.
Re: Additional Call Charges - Latest Bill
10-02-2020 10:24 AM
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Re: Additional Call Charges - Latest Bill
10-02-2020 12:22 PM
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Re: Additional Call Charges - Latest Bill
06-03-2020 4:03 PM - edited 06-03-2020 4:04 PM
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Sorry for having to reopen this discussion, but I’ve received my next bill and this also has additional call charges of £30.26.
On this occasion I can see the phone numbers that the charges relate to (5 x calls to mobile numbers).
However I can’t understand what the charges are for? I haven’t exceeded 60 minutes per phone call?
Could you advise please?
Re: Additional Call Charges - Latest Bill
06-03-2020 4:31 PM
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Thanks for getting back to me @Corsa
No problem and I'm sorry to see there are call charges on your bill. This is a bit puzzling, so I've passed this to our billing team for further investigation and created a new support ticket on your account Here.
This should get picked up within 3 working days and we'll let you know once we've looked into this further.
Re: Additional Call Charges - Latest Bill
06-03-2020 8:23 PM
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Re: Additional Call Charges - Latest Bill
06-03-2020 8:24 PM
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Re: Additional Call Charges - Latest Bill
12-03-2020 12:34 PM
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Re: Additional Call Charges - Latest Bill
12-03-2020 1:40 PM
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12-03-2020 2:20 PM
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Hi @Corsa I've just added a reply to your ticket 199732372 now. We've identified what the issue is and raised this to the relevant team to fix and I've refunded what you we owe you as well. I'll also monitor your account until the issue is resolved and make sure we provide another refund if needed.
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