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Adding a referral

happybunny
Grafter
Posts: 35
Thanks: 5
Registered: ‎17-09-2012

Adding a referral

Is it possible to add a referral after they have gone live?
A friend forgot to add the referral at the signup and went live on Monday this week.
thanks, Mark.
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Adding a referral

The new customer needs to raise a ticket on his account asking that you be included as the referrer
Note that if he used one of the cash back offers then the referral option isn't usually available
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Adding a referral

As above, thanks Jim.
Let me know if you've raised the ticket and I'll look to get it addressed for you.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
happybunny
Grafter
Posts: 35
Thanks: 5
Registered: ‎17-09-2012

Re: Adding a referral

Thanks Jim.
@ MattyC ticket 97867255 has been raised and actioned. The referral is showing in my account.
Thanks for the help.
Cheers, Mark.