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Adam - Can you have another look at this thread/ticket please

Superuser
Superuser
Posts: 1,872
Thanks: 461
Fixes: 6
Registered: 05-11-2008

Adam - Can you have another look at this thread/ticket please

Hi there
For some reason a cheque has not been processed on my Madasafish account for a customer referral i did over 90 days ago,

Can one of the digital care team please have a look at ticket ID: 33996165  Smiley
Kind Regards
Mike
Mike
8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Referral - cheque not processed my account

All sorted,
I've just added the referred account and 3 months worth of tokens..
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Superuser
Superuser
Posts: 1,872
Thanks: 461
Fixes: 6
Registered: 05-11-2008

Re: Referral - cheque not processed my account

Thank you Adam
I assume from the above that a cheque will be raised shortly  Smiley ? .
Kind Regards
Mike
Mike
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Referral - cheque not processed my account

No problem.
And yes you should see that appear within the next couple of hours.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Superuser
Superuser
Posts: 1,872
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Registered: 05-11-2008

Re: Referral - cheque not processed my account

Hi Adam
This does not seem to have happened. The only responses i have had to my ticket are,
2:51pm, Tuesday 29th June 2010
*internal**
Assigned the ticket to the correct ticket pool.
1:00pm, Wednesday 30th June 2010
--- Internal ---
We are unable to issue refunds without a ticket (like 33090637) to advise us of the referral. can this be looked into, as to the reason the ticket has not been generated.
Can you please have another look Smiley
Kind Regards
Mike
Mike
Superuser
Superuser
Posts: 1,872
Thanks: 461
Fixes: 6
Registered: 05-11-2008

Re: Adam - Can you have another look at this thread/ticket please

Can you please have another look Adam
Kind Regards
Mike
Mike
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Adam - Can you have another look at this thread/ticket please

Hi Mike,
I'm speaking with our finance team now. To clarify its £20 to you and £10 to the new customer that you referred to us.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Superuser
Superuser
Posts: 1,872
Thanks: 461
Fixes: 6
Registered: 05-11-2008

Re: Adam - Can you have another look at this thread/ticket please

Hi Adam
Thank you for your help so far much appreciated
Last Friday the ticket was put on hold and no updates since.
Much appreciate if you can have a quick look.
Kind Regards
Mike
Mike
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Adam - Can you have another look at this thread/ticket please

Hi Mike,
there may be a good reason for that but I'll give finance a nudge for you anyway.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team