Adam - Can you have another look at this thread/ticket please

[#1]

Hi there
For some reason a cheque has not been processed on my Madasafish account for a customer referral i did over 90 days ago,

Can one of the digital care team please have a look at ticket ID: 33996165  
Kind Regards
Mike

[#2]

All sorted,
I've just added the referred account and 3 months worth of tokens..

[#3]

Thank you Adam
I assume from the above that a cheque will be raised shortly   ? .
Kind Regards
Mike

[#4]

No problem.
And yes you should see that appear within the next couple of hours.
Adam.

[#5]

Hi Adam
This does not seem to have happened. The only responses i have had to my ticket are,
2:51pm, Tuesday 29th June 2010
*internal**
Assigned the ticket to the correct ticket pool.
1:00pm, Wednesday 30th June 2010
--- Internal ---
We are unable to issue refunds without a ticket (like 33090637) to advise us of the referral. can this be looked into, as to the reason the ticket has not been generated.
Can you please have another look
Kind Regards
Mike

[#6]

Can you please have another look Adam
Kind Regards
Mike

[#7]

Hi Mike,
I'm speaking with our finance team now. To clarify its £20 to you and £10 to the new customer that you referred to us.

[#8]

Hi Adam
Thank you for your help so far much appreciated
Last Friday the ticket was put on hold and no updates since.
Much appreciate if you can have a quick look.
Kind Regards
Mike

[#9]

Hi Mike,
there may be a good reason for that but I'll give finance a nudge for you anyway.