Adam - Can you have another look at this thread/ticket please
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Adam - Can you have another look at this thread/ticket please
28-06-2010 9:53 AM
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For some reason a cheque has not been processed on my Madasafish account for a customer referral i did over 90 days ago,
Can one of the digital care team please have a look at ticket ID: 33996165
Kind Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Referral - cheque not processed my account
29-06-2010 1:43 PM
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Re: Referral - cheque not processed my account
29-06-2010 2:31 PM
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I assume from the above that a cheque will be raised shortly ? .
Kind Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Referral - cheque not processed my account
29-06-2010 3:09 PM
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Re: Referral - cheque not processed my account
30-06-2010 3:33 PM
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This does not seem to have happened. The only responses i have had to my ticket are,
2:51pm, Tuesday 29th June 2010
*internal**
Assigned the ticket to the correct ticket pool.
1:00pm, Wednesday 30th June 2010
--- Internal ---
We are unable to issue refunds without a ticket (like 33090637) to advise us of the referral. can this be looked into, as to the reason the ticket has not been generated.
Can you please have another look
Kind Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Adam - Can you have another look at this thread/ticket please
02-07-2010 11:23 AM
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Kind Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Adam - Can you have another look at this thread/ticket please
02-07-2010 2:41 PM
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Re: Adam - Can you have another look at this thread/ticket please
08-07-2010 8:53 AM
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Thank you for your help so far much appreciated
Last Friday the ticket was put on hold and no updates since.
Much appreciate if you can have a quick look.
Kind Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Adam - Can you have another look at this thread/ticket please
08-07-2010 10:32 AM
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