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Activation fee?
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Activation fee?
07-11-2011 10:44 AM
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I'm trying to get a friend to join up with PS broadband only, he has a BT line and wants to continue phone with them (bill part paid by employer). He's keen to use PN instead of BT due to UK call centre and freephone support.
He is baulking at the activation fee (BT won't charge him for this) - is there a way to avoid it by signing up for 12 months minimum?
Adam
He is baulking at the activation fee (BT won't charge him for this) - is there a way to avoid it by signing up for 12 months minimum?
Adam
Message 1 of 7
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6 REPLIES 6
Re: Activation fee?
07-11-2011 10:54 AM
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Quote is there a way to avoid it by signing up for 12 months minimum?
Sorry we only do that for a broadband activation fee rather than phone. Are they sure they need to pay the fee in question? I ask as its not always applicable.
Message 2 of 7
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Re: Activation fee?
07-11-2011 11:08 AM
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Apologies Adam, the original post was a little vague.
He's currently on BT using d-i-a--lu-p- (yes, they're still around !) and was looking to go with BT for the broadband. He only needs minimum service.
I suggested PN as he's very anti-'offshore call centre', and would only need the basic 10gb service, but it looks as if he'd need to pay the £25 activation fee? Like I said in the first post, he does not want to stop using BT for the phone/rental service, so the service from PN would be broadband only.
Adam
He's currently on BT using d-i-a--lu-p- (yes, they're still around !) and was looking to go with BT for the broadband. He only needs minimum service.
I suggested PN as he's very anti-'offshore call centre', and would only need the basic 10gb service, but it looks as if he'd need to pay the £25 activation fee? Like I said in the first post, he does not want to stop using BT for the phone/rental service, so the service from PN would be broadband only.
Adam
Message 3 of 7
(622 Views)
Re: Activation fee?
07-11-2011 11:37 AM
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Message 4 of 7
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Re: Activation fee?
17-11-2011 1:44 PM
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Adam,
from the info pages it looks like the activation fee is only waived for 12 month contracts with a phone package? He intends to stay on BT for phone line and calls.
Or have a missed something?
Adam
from the info pages it looks like the activation fee is only waived for 12 month contracts with a phone package? He intends to stay on BT for phone line and calls.
Or have a missed something?
Adam
Message 5 of 7
(622 Views)
Re: Activation fee?
17-11-2011 4:10 PM
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Apologies - if he's not taking phone and needs the broadband installing then the £25 is chargeable I'm afraid.
Message 6 of 7
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Re: Activation fee?
18-11-2011 4:14 PM
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Thanks Matt,
he'll probably go with BT because they're not charging an activation fee but it was worth a try.
Adam
he'll probably go with BT because they're not charging an activation fee but it was worth a try.
Adam
Message 7 of 7
(622 Views)
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