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Activation charge for 80/20 trial switch

kmilburn
Grafter
Posts: 905
Thanks: 2
Registered: 30-07-2007

Activation charge for 80/20 trial switch

While looking at my account summary I noticed that it lists a 'Deferred FTTC (with WLR) activation contract for 12 month',  which correspond with the switch from the Value to Extra at the end of the 80/20 trial 
This appears at odds with
Quote from: Bob
The £25 activation fee is not applicable when moving between fibre products.

Ultimately, it doesn't really matter for me, as that expires before my 18 month contract for fibre does,  but it may have caught other who haven't noticed yet!
4 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Activation charge for 80/20 trial switch

If you have a look now it's been adjusted, it was appearing on your account but it was dormant and wouldn't have had an impact on you.
kmilburn
Grafter
Posts: 905
Thanks: 2
Registered: 30-07-2007

Re: Activation charge for 80/20 trial switch

Thanks..
Community Veteran
Posts: 6,315
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Activation charge for 80/20 trial switch

I have the same (dated 04/09/2012), I was told in  a ticket (long since closed) that it would be removed but it's still lurking there....
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Activation charge for 80/20 trial switch

@w23
That's been sorted too for you now.