cancel
Showing results for 
Search instead for 
Did you mean: 

Activation Day

wilcochris
Dabbler
Posts: 20
Registered: ‎16-12-2013

Activation Day

Never having had fibre before, what exactly is the process? I understand I need open reach to come to the property and the green cabinet - or am I wrong?
Also, what are the timescales like for open reach to activate the fibre?
TIA
Chris
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,731
Thanks: 266
Fixes: 76
Registered: ‎27-04-2007

Re: Activation Day

Hi there @wilcochris
We can usually arrange an installation within a couple of weeks and yes you're right about the engineer they'd need to visit the cabinet your line is connected to and your property.
Let us know if you have any other questions.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
wilcochris
Dabbler
Posts: 20
Registered: ‎16-12-2013

Re: Activation Day

Thanks for that Adam. I've got a date booked, was more interested in the timescales on the day. I have a training day on activation day of my fibre and may need to rearrange my schedule
Plusnet Help Team
Plusnet Help Team
Posts: 13,731
Thanks: 266
Fixes: 76
Registered: ‎27-04-2007

Re: Activation Day

No problem, that's good to hear.
Regarding timescales on the day you'd just need to be available for the duration of the appointment slot. I can see yours is booked for between 13:00 and 18:00 on the 27th.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team