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Activation Charge

macowens
Grafter
Posts: 62
Registered: ‎25-06-2007

Re: Activation Charge

Please see my reply #13, my friend phoned up and got activation free!!!
Community Gaffer
Community Gaffer
Posts: 5,295
Thanks: 620
Fixes: 5
Registered: ‎04-04-2007

Re: Activation Charge

Did he take home phone with us?
Kelly Dorset
Broadband Service Manager
macowens
Grafter
Posts: 62
Registered: ‎25-06-2007

Re: Activation Charge

No, he didn't. Here in Northern Ireland, BT give free calls to Southern Ireland (or at least included in the package) and he uses that quite a bit
macowens
Grafter
Posts: 62
Registered: ‎25-06-2007

Re: Activation Charge

So to recap, even if you currently have BB you do have to pay a £25 activation charge (What is it you are activating?) unless you take out Home PHone - apart from if you do it all on the phone when the activation charge mysteriously appears to be waived!
Have I got that right?
macowens
Grafter
Posts: 62
Registered: ‎25-06-2007

Re: Activation Charge

Have I got that right?
macowens
Grafter
Posts: 62
Registered: ‎25-06-2007

Re: Activation Charge

The silence is deafening!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Activation Charge

Hi macowens,
We only offer free activation for those who subscribe to our home phone service and broadband on sign up. If you friend got free activation without home phone then I can only imagine that the agent may have used a recent promotion we had where we had a free activation.
Jojo Smiley
Community Gaffer
Community Gaffer
Posts: 5,295
Thanks: 620
Fixes: 5
Registered: ‎04-04-2007

Re: Activation Charge

Sorry about going silent there, I got distracted from the forums!  As Joanne said, it is likely it was done by the sales agent as an offer closer because of a promotion.
Kelly Dorset
Broadband Service Manager