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Activation Charge
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Re: Activation Charge
11-10-2010 4:03 PM
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Please see my reply #13, my friend phoned up and got activation free!!!
Message 16 of 23
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Re: Activation Charge
11-10-2010 4:29 PM
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Did he take home phone with us?
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
Message 17 of 23
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Re: Activation Charge
11-10-2010 4:34 PM
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No, he didn't. Here in Northern Ireland, BT give free calls to Southern Ireland (or at least included in the package) and he uses that quite a bit
Message 18 of 23
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Re: Activation Charge
13-10-2010 2:15 PM
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So to recap, even if you currently have BB you do have to pay a £25 activation charge (What is it you are activating?) unless you take out Home PHone - apart from if you do it all on the phone when the activation charge mysteriously appears to be waived!
Have I got that right?
Have I got that right?
Message 19 of 23
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Re: Activation Charge
14-10-2010 10:23 AM
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Have I got that right?
Message 20 of 23
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Re: Activation Charge
17-10-2010 11:41 PM
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The silence is deafening!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Message 21 of 23
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Re: Activation Charge
19-10-2010 11:28 AM
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Hi macowens,
We only offer free activation for those who subscribe to our home phone service and broadband on sign up. If you friend got free activation without home phone then I can only imagine that the agent may have used a recent promotion we had where we had a free activation.
Jojo
We only offer free activation for those who subscribe to our home phone service and broadband on sign up. If you friend got free activation without home phone then I can only imagine that the agent may have used a recent promotion we had where we had a free activation.
Jojo
Message 22 of 23
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Re: Activation Charge
19-10-2010 1:00 PM
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Sorry about going silent there, I got distracted from the forums! As Joanne said, it is likely it was done by the sales agent as an offer closer because of a promotion.
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
Message 23 of 23
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