Accuracy of PlusNet usage figure
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Accuracy of PlusNet usage figure
Accuracy of PlusNet usage figure
11-02-2018 4:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have plusnet legacy which means 10Gb monthly limit but free from midnight to 8.00am. Recently (8th Feb) I noticed my chargeable usage increased by about 1Gb. I checked my pc usage software for the 8th and it shows a total of 178Mb in download usage (hourly figures available in xls ).
On further investigation it appears that I started to download a video but because it was huge (approx.1Gb) I cancelled the download. The partial download is to my surprise playable in VLC but stops after about a minute or two presumably because of the cancellation of the download.
Can anyone explain why PlusNet usage seems to include the whole video (1Gb) whereas my pc software shows up as the actual partial download (55Mb)?
Re: Accuracy of PlusNet usage figure
13-02-2018 6:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Does remaining on the legacy product provide any benefit compared with upgrading to Plusnet Unlimited? If you give the Customer Options Team a call on 0800 013 2632 you might be able to negotiate an attractive deal.
Re: Accuracy of PlusNet usage figure
20-02-2018 2:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There has been a recent issue with the REPORTED (rather than the BILLED) usage - see here https://community.plus.net/t5/Broadband/broadband-usage-gone-sky-high/td-p/1506625 - this might fit both your time window and issue.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Accuracy of PlusNet usage figure