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Account

FIXED
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Dabbler
Posts: 10
Fixes: 1
Registered: ‎21-12-2016

Account

How can I share an account with my own email.
5 REPLIES 5
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Plusnet Help Team
Plusnet Help Team
Posts: 1,183
Thanks: 135
Fixes: 53
Registered: ‎26-03-2018

Re: Account

Hi @adrian001,

Apologies for the delayed response. Please could you clarify what you mean by this? For a home phone and broadband account, we don't allow for joint ownership, but the account holder can add up to 2 Authorised Users.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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Dabbler
Posts: 10
Fixes: 1
Registered: ‎21-12-2016

Re: Account

Fix
I want to be able to use my email address on my partners account please.
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Plusnet Help Team
Plusnet Help Team
Posts: 202
Thanks: 13
Fixes: 11
Registered: ‎23-12-2019

Re: Account

Hi @adrian001

 

Are you looking to update the email address on your partners Plusnet account, to your email address? Due to Data Protection Laws, this isn't something that could be changed without the account holders permission.

 

Any changes would need to be made by the account holder directly, unless there is an Authorised User named on the account. If you could clarify what it is that you are looking to do, we'd be happy to offer as much support as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team
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Dabbler
Posts: 10
Fixes: 1
Registered: ‎21-12-2016

Re: Account

I am looking to add my email address to my partners broadband account
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Plusnet Help Team
Plusnet Help Team
Posts: 2,187
Thanks: 47
Fixes: 17
Registered: ‎24-07-2014

Re: Account

We only have the ability to add one additional address to an account (other than the postmaster/anything @ usernername.

 

To change the additional one though, visit portal.plus.net, log in, click on 'Manage Account' click 'View/Edit account details'

and the bottom option is Email. Click edit and then OK.

 

Give us a shout if anything goes wrong.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team