Account

[#1]

I was on the phone almost two weeks ago because my account got closed due to a problem on Plusnets side of things, I was told I’d receive an email to create a new account but I’ve received nothing so I’m still stuck with no WIFI. I just want to know if anybody knows what I can do about it?

[#2]

Use CHAT; such questions should be asked in MY ACCOUNT thread.

[#3]

Moderators Note

This topic has been moved from Broadband to My Account / Billing

[#4]

Hi @SharonB01,

Thanks for your post.

We're sincerely sorry to hear of the issues you've been experiencing both with your account being cancelled and with you not receiving a call to get your new account set up.

If you'd like to drop me a PM with a contact number and preferable time for a call, I'll get it arranged with our Customer Options Team. Fortunately, this is one of the few instances where we're actually able to arrange for a callback via this support channel.