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Account upgrade

hersnhis
Newbie
Posts: 9
Registered: ‎08-02-2011

Account upgrade

I go through the process to upgrade my broadband and on the confirmation page it says the following:
Subscription payments will be taken on your regular billing date. These regular subscription payments of £24.48 will begin on 11-02-2012.
What exactly does that mean? I am due to pay my normal bill tomorrow, so does that mean I'd pay my normal bill plus £24.48 for the upgrade tomorrow?
4 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Account upgrade

I'm presuming you are moving to Extra, so that'll be 12.99 for line rental and 11.49 for Extra, so it's not an additional payment but your new monthly bill. Smiley Hope that makes sense.
p.s I didn't see that scheduled change on your account, so I presume you never went through with it. If you don't do it before tomorrow you'll have to wait until next month.
hersnhis
Newbie
Posts: 9
Registered: ‎08-02-2011

Re: Account upgrade

So If I upgraded there would be 2 payments leaving my account tomorrow?
Thanks in advance
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Account upgrade

There should only be one for a total of £24.48
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Account upgrade

Hi hersnhis,
You'll only pay one subscription charge per month, and that'll be the charge for whatever account type you'll be using for the month ahead (so you'll be charged for the extra account, not the value account). You'll also be charged for any extra usage and calls made during the previous month.