Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Account upgrade
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Account upgrade
Account upgrade
10-02-2012 5:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I go through the process to upgrade my broadband and on the confirmation page it says the following:
Subscription payments will be taken on your regular billing date. These regular subscription payments of £24.48 will begin on 11-02-2012.
What exactly does that mean? I am due to pay my normal bill tomorrow, so does that mean I'd pay my normal bill plus £24.48 for the upgrade tomorrow?
Subscription payments will be taken on your regular billing date. These regular subscription payments of £24.48 will begin on 11-02-2012.
What exactly does that mean? I am due to pay my normal bill tomorrow, so does that mean I'd pay my normal bill plus £24.48 for the upgrade tomorrow?
Message 1 of 5
(1,113 Views)
4 REPLIES 4
Re: Account upgrade
10-02-2012 5:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm presuming you are moving to Extra, so that'll be 12.99 for line rental and 11.49 for Extra, so it's not an additional payment but your new monthly bill. Hope that makes sense.
p.s I didn't see that scheduled change on your account, so I presume you never went through with it. If you don't do it before tomorrow you'll have to wait until next month.
p.s I didn't see that scheduled change on your account, so I presume you never went through with it. If you don't do it before tomorrow you'll have to wait until next month.
Message 2 of 5
(440 Views)
Re: Account upgrade
10-02-2012 5:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So If I upgraded there would be 2 payments leaving my account tomorrow?
Thanks in advance
Thanks in advance
Message 3 of 5
(440 Views)
Re: Account upgrade
10-02-2012 5:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There should only be one for a total of £24.48
Message 4 of 5
(440 Views)
Re: Account upgrade
13-02-2012 2:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi hersnhis,
You'll only pay one subscription charge per month, and that'll be the charge for whatever account type you'll be using for the month ahead (so you'll be charged for the extra account, not the value account). You'll also be charged for any extra usage and calls made during the previous month.
You'll only pay one subscription charge per month, and that'll be the charge for whatever account type you'll be using for the month ahead (so you'll be charged for the extra account, not the value account). You'll also be charged for any extra usage and calls made during the previous month.
Message 5 of 5
(440 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Account upgrade