Account upgrade via product change did anyone else have problems?

[#1]

Thank you for letting us know @LEEEVANS69

Feel free to get back to us for further queries or if you need us to chase the matter up again for you.

[#2]

Hi can you chase them up please, as I have no broadband account now I have no way of replying to the tickets lol

[#3]

Hi @LEEEVANS69

Thanks for coming back to us - could you drop me a PM with the outstanding points from your previous complaint and I'll pick this up with my colleagues for you accordingly?

Best wishes

Dave

[#4]

PM sent Thanks

[#5]

Thanks for the private message, I'll respond shortly.

[#6]

Actually I've done some digging and I've re-opened the long standing support ticket on your account adding a reply which you can view and reply to from here: https://www.plus.net/wizard/?p=view_question&id=188524950

I understand you've said you've no way of replying to this however I can see that the portal component is still active on your account so I'd expect you to be able to login still.

If you're unable to can you advise what happens when you try and if you've tried resetting your password without any special characters included?

[#7]

I just get this when i try 

We are unable to find an account with the information you have provided.

[#8]

Hello @LEEEVANS69,

Thanks for getting back to us and we are sorry to hear you are unable to log in, if you are trying with the account username and still unable to login please PM us the best number to reach you on and we would be happy to give you a call.

[#9]

OMG, can this company organise a [-Censored-] up in a brewery?  I have it in writing the fees were being waved, also one verbally. I keep getting emails but I can't reply to the open questions!!

[#10]

Hi @LEEEVANS69,

Sorry to hear about your frustration over this matter. I have updated the support ticket on your account explaining my next steps to look into this for you. I know you cannot access the member centre fully, therefore If you would like a call please let me know and I can arrange this.

[#11]

Seeing as you're reading this as soon as they are posted I thank you for that?

debt recovery agency

Why has it even gone to that? 25th April I have it in writing that you are waving the fees. 

I had to recall the payment by the DD guarantee as it was.

[#12]

Thanks, but no point in a call, I have it all in writing what was supposed to happen, Thanks though.

[#13]

@LEEEVANS69 I'm afraid I'm not entirely sure why this was transferred but I will look into this as part of the resolution. I will update you further on the 12th June.