Account upgrade via product change did anyone else have problems?

[#1]

I'm awaiting a callback, but did anyone else suffer from this issue?

IE "change to this package and remain on your 24 month contract (6 months remaining)  (but they didn't)

Thanks

[#2]

I have had exactly the same issue. Upgraded from Unlimited Fibre to Unlimited Fibre Extra, 6 months left of contract and got put on a new 18 month contract.

On their website at this URL   https://www.plus.net/help/legal/product-change-policy/   states that upgrading will not affect your current contract.

I have raised a ticket regarding this so awaiting response.

[#3]

I have screen shots of every stage still waiting a call back from Wednesday night lol

[#4]

Hi @LEEVANS69

Apologies for the time it is taking for the callback. I have emailed the manager dealing with this matter directly who will be giving you a call soon.

[#5]

Thanks just had a call from a manager, very happy with what was agreed.

[#6]

Hi @LEEEVANS69, thanks for your post.

We're pleased that you've now had the manager call and that you were able to agree to a positive resolution.

Please let us know if you need any further assistance at all, we're only a click away.

[#7]

Did Plusnet agree that it was their mistake? I am still waiting for a resolution

[#8]

They said the wording is wrong and needs changing. I've left plusnet now, so happy with the final outcome.

[#9]

Cool, thanks for letting me know. I should get a response/resolution by Wednesday so fingers crossed

[#10]

Looks like I am being billed after the conversation the manager had with me. Can this be chased up please Thanks

[#11]

Hi @LEEEVANS69 thanks for getting in touch.

This issue is currently with one of our internal teams, I have now spoken with them and they have advised they will provide you with an update within the next 24 hours.

Sorry for any inconvenience caused

[#12]

That's great, thanks 

[#13]

No update and now had the debit taken from the bank which I was told wasn't going to happen

[#14]

Hi @LEEEVANS69

I am sorry for the inconvenience caused. I have spoken to the manager that was dealing with the issue, who's back in today. They are going to pick the matter up today and update you. Thank you for your patience.

[#15]

Thanks just got off the phone to them